F.A.Q

All physical kits are produced and shipped from our studio in Utrecht, the Netherlands.

We ship to most countries in Europe, North America and many other international destinations.
If your country is not listed at checkout, send us a message and we’ll see if we can arrange shipping.

There are two parts:

1. Processing / printing time – usually 3–7 business days while we print, clean and check your kit.
2. Shipping time – depends on your country and chosen service. As a rough guide:
   • Netherlands: 1–3 business days
   • EU: 3–10 business days
   • UK / other Europe: 5–15 business days
   • North America & rest of world: 7–28 business days

These are estimates only. Customs and carrier delays can extend delivery times, especially outside the EU.

Shipping cost is calculated automatically at checkout based on:

• your destination country
• total weight and size of the parcel

You will see the final shipping price before confirming your order.

• Inside the EU, parcels normally arrive without additional import fees.
• Outside the EU, your local customs office may charge VAT, duties or handling fees upon arrival.

These charges are not included in our prices and are the responsibility of the buyer. Please check your local regulations if you are unsure.

All miniatures are shipped as unassembled resin kits.This allows us to protect delicate parts, and gives you full access to each area for cleaning, test-fitting and painting.
Product pages describe what’s included (figure, base, extra parts) and how many pieces the kit contains.

We print all figures using high-resolution SLA printers, then:

• wash and UV-cure the resin
• remove supports with painter-friendly placement in mind
• perform a visual quality check on each part

Minor preparation like sanding, gap-filling and assembly is still expected, as with any resin kit.

Please contact us within 7 days of delivery and include:

• your order number
• clear photos of the damaged parts and outer packaging

We’ll review the damage and arrange replacement parts or another fair solution.

Tracking updates sometimes pause when parcels change between countries or carriers. If there has been no movement for more than 10–14 days, send us a message and we’ll open an inquiry with the shipping provider.

Because resin kits are hobby products that require preparation and can be easily damaged once opened, we usually do not accept returns of opened or started kits.
If there is a problem with your order (wrong item, missing parts, damage in transit), contact us and we will do our best to make it right.

If you placed several orders and they haven’t been shipped yet, contact us with the order numbers.If possible, we will combine them into one parcel and adjust shipping accordingly.

If you have a question that isn’t covered here, you can always reach us at team@legendloom.com or via the contact form on the website.