Refund Policy

LEGENDLOOM — REFUND POLICY (Digital Content & Subscriptions)

Effective date: 6 September 2025

Company: LegendLoom Ltd (No. 15224498)

Registered office: 63–66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE, United Kingdom

1) Scope

This policy covers digital content (e.g., STL/OBJ/ZIP, images, print‑and‑play) and subscriptions purchased on legendloom.com. Physical goods (if any) follow their own returns terms.

2) Cooling‑off and digital downloads

Before download/access starts: you may cancel within 14 days of purchase; we will refund in full.
After download/access starts: because you give express consent and acknowledge loss of the 14‑day right at checkout, no refunds are due unless the file is defective or misdescribed.

3) Defects and non‑conformity (your statutory rights)

If digital content is faulty or misdescribed (including defective updates), we will:

attempt repair or replacement; if impossible or not timely,
provide a price reduction or refund for the affected item/period.
These rights exist in addition to any contractual terms.

4) Subscriptions

You can cancel anytime before the next billing date; access continues through the paid period.
Fees for elapsed periods are non‑refundable.
Erroneous/double charges: we will refund in full once verified.
If laws introduce extra cooling‑off or “click‑to‑cancel” features, we will update this policy accordingly.

5) Custom work / commissions

If you request custom sculpting/services to start during the cooling‑off period, you agree that:

the right to cancel ends once the service is fully performed;
if you cancel after work has started but before completion, we may retain a proportionate amount for the work already provided.
Custom downloadable deliverables are treated as digital content (see §2–3).

6) How to request a refund or report a defect

Email team@legendloom.com with: order number, email used at checkout, product name, and a short description (screenshots/logs help). We usually respond within 2–3 business days.

7) Refund method and timing

Approved refunds are issued to the original payment method. We aim to process within 14 days of approval/valid cancellation.

8) Chargebacks & fraud

If a payment processor flags a dispute/chargeback, we will pause access while resolving the case and share relevant logs/records as permitted by law.

9) Statutory rights

Nothing in this policy affects your legal consumer rights in your country of residence (e.g., UK Consumer Rights Act, EU consumer law). Where mandatory local rules differ, they prevail.

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