Effective date: 6 September 2025
This Policy explains what data we collect, why we process it, and how you can exercise your rights. We comply with UK GDPR/GDPR and applicable e‑privacy rules.
Controller: LegendLoom Ltd (No. 15224498)
Registered office: 63–66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE, United Kingdom
Email (privacy & data requests): team@legendloom.com
EU/EEA representative (if required): [not appointed / to be designated].
UK DPO/representative: [not appointed / to be designated].
Identity & contact: name/handle, email, country/region.
Transactions: purchases, subscriptions, amounts, currency, payment status (processed by payment provider).
Communications: support tickets, surveys, polls, votes.
Technical & cookie data: IP, device/browser type, events on site, cookie/SDK identifiers (see Cookie section).
Community platforms: your Discord handle and content you choose to share.
Contract (Art. 6(1)(b) GDPR/UK GDPR): order/subscription processing, digital delivery, support.
Consent (Art. 6(1)(a)): marketing emails, non‑essential analytics/marketing cookies, publishing testimonials. You may withdraw consent at any time.
Legitimate interests (Art. 6(1)(f)): security and fraud prevention, essential analytics for service improvement, and product development—balanced against your rights.
Legal obligations (Art. 6(1)(c)): tax and accounting, responses to authorities.
We send marketing communications only with your prior opt‑in (e.g., double opt‑in for newsletters). You can unsubscribe at any time via the link in the email or by contacting us.
What: cookies/identifiers stored on your device.
How we use:
Strictly necessary — site operation, cart/checkout, login.
Analytics (consent‑based) — understand usage and improve the service.
Marketing (consent‑based) — personalisation/retargeting.
Your choice: on first visit, we display a banner that lets you Accept all, Reject all, or Manage preferences by category. You can change choices anytime via Cookie Settings (footer). Access to the site does not depend on accepting non‑essential cookies.
We do not target children and do not knowingly collect data from children. If you believe a child provided data without appropriate consent, contact us and we will delete or anonymise it.
We do not make decisions solely based on automated processing that produce legal or similarly significant effects. Non‑significant segmentation (e.g., newsletter groups) may occur.
We share data only as necessary and under appropriate contracts/confidentiality:
Payments: Stripe (payment processor).
Email & automations: MailerLite; Zapier.
Website/hosting: SITE123 (and/or other web providers used for our site).
Community: Discord.
Analytics/monitoring: [list if used, e.g., error tracking].
An up‑to‑date list of processors is available on request and may change over time.
Where we transfer personal data outside the UK/EEA, we use lawful mechanisms such as Standard Contractual Clauses (SCCs) or, where applicable to US recipients, the EU‑U.S./UK‑U.S. Data Privacy Framework participation of that recipient. We confirm the recipient’s status and apply additional safeguards where appropriate.
Orders & finance records: up to 6–7 years (statutory accounting).
Accounts & logs: for the life of the account and a reasonable period afterwards.
Marketing: until you unsubscribe or withdraw consent.
Cookies: per the lifetime indicated in the Cookie Settings table.
You have rights of access, rectification, erasure, restriction, portability, objection (including to marketing), and withdrawal of consent. To exercise rights, contact team@legendloom.com. We will respond within 30 days (or explain if more time is needed for complex requests).
We apply organisational and technical measures (e.g., encryption in transit, access controls, logging). No method is 100% secure.
Please contact us first. If you are in the Netherlands, you may contact the Dutch DPA (Autoriteit Persoonsgegevens). If you are in the UK, you may contact the ICO (Information Commissioner’s Office). Links are provided on our Contact/Cookie pages.
We may update this Policy. Material changes will be announced on the site with a new effective date.
Email: team@legendloom.com
Postal: 63–66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE, United Kingdom
If a file is corrupted or misdescribed, please try: (1) re‑download; (2) check instructions/versions; (3) contact support. If we cannot remedy, we may replace, reduce the price proportionately, or refund the affected item/period.